About Us
Stevenage Leisure Limited (SLL) is one of the UK’s leading ‘leisure trusts’, a community based Non Profit Distributing Organisation (NPDO). It is a private company, limited by guarantee, formed originally in March 1998 to manage four leisure facilities in Stevenage.
The company has recently been awarded the Social Enterprise Mark, highlighting the social and environmental emphasis of its operations as an ethical company trading to benefit both people and planet, and SLL was recognised as 'Business in the Community' in the 2009 Hertfordshire Business Awards for its work in improving the health and wellbeing of the communities it serves.
SLL has expanded and grown successfully through a strategic recipe of delivering a wide range of leisure and cultural activities and opportunities for all the community, at value for money prices. We currently work closely in partnership with 5 local authorities in Hertfordshire Bedfordshire and Rutland to manage 16 leisure and cultural facilities across 9 towns.
SLL works with its local authority partners and other local stakeholders to improve both physical and mental wellbeing, by promoting healthier and more active communities, and providing choice and incentives for all to participate through imaginative and inclusive programming.
This has had the effect of improving the quality of life for our communities, in addition to helping to deliver our partners health and social agendas, and community strategies.
For more information on SLL and its wide range of activities please view or our Annual Report
Download the Stevenage Leisure Limited Annual Report 2010/11 (opens in a new window)
Our Company Mission is very straight forward:
'To deliver the best service for our customers and clients'
Our Vision is:
'SLL will remain at the forefront of community leisure and cultural provision, by continually developing its operaations and people, to deliver safe, enjoyable and affordable customer experiences'
Our Customer Charter:
SLL is committed to ensuring that the services delivered at the centres it manages will be accessible to all who seek to use them. Our staff are committed to assisting customers and demonstrating that they care about their needs and will seek to provide a competent, courteous, helpful and friendly service to the highest professional standards. For details of what you can expect from us, please download our customer charter.
Download our Customer Charter
SLL’s Values
SLL seeks to deliver its mission and vision and deliver its corporate strategy,by working within a transparent framework of core values:
We will:
- Put the customer first - by listening to, and engaging with, our customers and earning their trust by resolving their issues and concerns
- Be an employer of choice - through creating a positive, enjoyable and rewarding team environment. We will value every employee by providing clear direction, promoting development and equality of opportunity, and work as one team by treating all fairly and with respect
- Go the extra mile - ensuring that we deliver on, and exceed, our promises to our customers, employees and partners, and add value in everything we do
- Commit to continuous improvement - by embracing and welcoming change in all areas to remain at the leading edge of service provision and delivery, providing opportunity and choice for all in safe well-managed facilities
- Work in partnership - with our partners to develop shared goals and objectives, and remain at the core of the community.
Working in Partnership
SLL works closely in partnership with 5 local authorities: Stevenage Borough Council, Central Bedfordshire Council, North Hertfordshire District Council, Hertfordshire County Council and Rutland County Council to deliver, operate and manage the provision of quality sports, leisure and cultural experiences within sixteen indoor and outdoor facilities:
Being an 'Employer of Choice'
SLL aims to be an employer of choice for those seeking a rewarding career within leisure. We invest heavily in the training and development of staff, and have achieved Investors In People (IIP) accreditation at many of our sites, with the rest due to achieve IIP accreditation during 2009/10.
For more information on a career with SLL, please click here
Download the latest edition of ‘Watch This Space”, SLL’s quarterly newsletter
Delivering Quality Services
SLL’s commitment is reflected in its outstanding Quest scores. All of its Quest registered sites have achieved scores of 77% or above, and the company has won many awards for its training and development, levels of customer service and operations.
All of our fitness suites are FIA registered with REPs registered staff who adhere to their codes of practice.
Registered Office:
Stevenage Arts & Leisure Centre, Lytton Way, Stevenage, Herts. SG1 1LZ
Registered in England No: 3446357